Frequently Asked Questions
Do you offer Deep Tissue Massage?
First, understand what deep tissue massage is and what it is not. It is massage that works with the tissue deep beneath the surface. It is not a massage with deep pressure that causes pain so that you know that you have had a beneficial massage. ALL MASSAGE SHOULD BE PAIN FREE!! With that being said, we definitely offer Deep Tissue but we will not cause pain in the process.
How much should I tip?
We consider massage therapy a form of healthcare and as you would not tip your physical therapist or doctor, we prefer that you do not tip us. It is our goal to provide you with quality massage therapy and hope that you are completely satisfied with our work. We do, however, welcome feedback on our Facebook page, Google or Yelp.
Do you take walk-ins?
It is very rare that we have walk-in appointments available for therapeutic massage due to full schedules, so it recommended that you call first.
What payment methods do you accept?
We accept cash, check, Visa, MasterCard, Discover, American Express and gift certificates.
What is your cancellation policy?
We understand that life happens and you may need to cancel your appointment. We kindly ask that you cancel within 6 hours of your appointment to allow another client to take that appointment. Our online scheduling program will allow you to cancel online if it is within 6 hours. Otherwise, it will require you to call. Clients that do not show up for an appointment will be required to pay in advance for future appointments and may be required to pay for the previous session before scheduling another appointment, at the discretion of the therapist. If you are late for your appointment, the time may be taken from your appointment without a change in price. We can't punish the next client to accommodate tardiness. If you do not notify your therapist that you will be late, they may no longer be available when you arrive.
Frequently Asked Questions continued
Will massage be painful?
Massage should NEVER hurt! The idea of "no pain, no gain" is completely inaccurate in therapy. Pain is your brain's way of alerting you to potential tissue damage. Working through pain can cause that tissue damage and make pain worse. If you feel ANY pain during your therapy, please tell your therapist. You will not hurt our feelings. We are here to reduce or eliminate pain, not cause more.
How often should I get massage therapy?
There are a number of factors to consider in order to answer this question. If you are in pain and require orthopedic massage, typically an initial visit and a follow up a week later may be best. If you perform the suggested stretches and strengthening exercises, you may not need to be seen again for that issue. Everyone heals differently but the follow up visit allows for reassessment and modification of exercises along with retreating any residual problems. It is then suggested that for maintenance, get a therapeutic massage as your time and finances allow. Some choose biweekly while others come monthly or bimonthly. If you have a physical or stressful lifestyle you may require more treatments than those who do not. It also depends on how much you move and stretch on a regular basis. We will teach you stretches that will extend the time between sessions if you prefer.
Do you offer pregnancy massage?
We do offer massage therapy to those ladies expecting as long as there are no complications with the pregnancy and you are not within 2 weeks of your delivery date. If you have doubts, consult with your obstetrician. We have body cushions that allow you to lay on your stomach, back or side for comfort. It allows for the extended tummy when face down. Please let your therapist know if you are not comfortable and she will reposition you.
Do you have Gift Certificates?
We do offer gift certificates in any amount or you can choose a specific massage. Some people do not want to specify how much they spent so they can have the gift certificate say "one hour massage" with no price listed. Others prefer to choose an amount and allow the client to choose how to spend it. Gift certificates can be divided for more than one product or session. If you lose your gift certificate, we have a record of it. We ask that gift certificates be redeemed within one year of purchase, but they do not expire. Gift certificates are purchased through specific therapists and must be used with that therapist.
Do you do out-calls?
As a rule, we do not do out-calls. We have made exceptions in the past for clients that are immobile or with extreme medical conditions. It is at the discretion of the therapist.
Do you bill insurance for massage?
While there are some insurance plans that cover massage therapy, most do not. We have some clients that have policies that reimburse them for massage. Jetta and Amy both have National Provider ID numbers and we can provide you with all necessary documentation for your insurance company if you want to request reimbursement but we do not bill them directly. In rare instances, we can bill for auto accidents or workman's compensation claims but if your insurance is depleted or doesn't cover, you will be required to pay in full. It is at the discretion of your therapist.
More Frequently Asked Questions
Do you offer discounted packages?
We do not currently offer discounted packages. We do, however, offer discounts to military/veterans, teachers, police officers and firefighters. Just let your therapist know. We also do not accept tips and we strive to keep our prices affordable. Discounts cannot be combined.
Do I have to completely undress?
Absolutely not. For a therapeutic massage, you can undress to your level of comfort. Some choose to completely undress and that is perfectly fine as well. Others choose to leave undergarments on. You are always covered except for the area being worked at the time. Keep in mind that the less you have on, the easier it is for the therapist to work. Bra straps can get in the way of thorough shoulder work, etc. Your therapist leaves the room while you undress and get positioned under the linens.
For Orthopedic Massage, you should bring or wear shorts, and for ladies, a sports bra, similar to a physical therapy session.
Can I talk during my massage?
This is your time. Some clients want to talk. Your conversations are confidential unless you threaten harm to yourself or others. Keep in mind that if you choose to vent and focus on negative things in your life, it may be counterproductive to massage.
Other clients choose to remain quiet and even sleep. Don't be afraid to sleep because of fear of snoring. We don't mind at all and it is a complement. It may be the best sleep you have had in a while.
How do I know my therapist is trained?
Amy graduated from Louisville School of Massage with 750 hours of training (Ky requires 500) in addition to continuing education. As Licensed Massage Therapists, we are required to receive continuing education. As we want to stay updated on new research and treatments that best serve our clients, we surpass the requirements. Amy has had hundreds of additional hours of training in orthopedic massage in addition to other modalities and is Board Certified Therapist and Continuing Education Provider through the National Certification Board for Therapeutic Massage and Bodywork
What do I need to know about my massage session?
First of all, regardless of the type of session, you are encouraged to communicate with your therapist about any concerns you may have. If you are uncomfortable in any way, please tell us. You will not hurt our feelings. If you are too hot, too cold, need to turn over, get a cramp, have questions, want us to modify our pressure, or anything else, please bring it to our attention. This is your time and we want you to be comfortable.
We may not work the area specifically where you feel pain. Most of the time, pain in an area is due to muscle tension in another area. We may work the source of the problem before addressing the more painful areas.
We want you to understand that just because you don't feel pain, it doesn't mean that your massage is not beneficial. No pain, no gain is the biggest myth in massage. We will not cause pain and if you feel discomfort, you should tell your therapist.
Massage does not include the diagnosis of specific pathology, the prescription of drugs or controlled substances, spinal manipulation or those acts of physical therapy that are outside the scope of massage therapy.
Massage is NOT a form of adult entertainment. Any sexually illicit or suggestive remarks or advances will terminate the session and leave the client liable for payment and possible prosecution.
At any time, if you have any questions, please ask them.